I purchased Sims 3 Pets recently, and everytime I go to the town it comes with and choose a family to play with my game crashes completely. What do I do?!
And I can't adopt or make pets? I attempt and making a pet but nothing pops up, as if the 'pet is a ghost' and frustrates me to where I want to uninstall the game completely. Please help! ☹️
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
System Information
------------------
Time of this report: 5/27/2013, 05:11:38
Machine name: XXXXXX-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 560
BIOS: Default System BIOS
Processor: Pentium(R) Dual-Core CPU E5800 @ 3.20GHz (2 CPUs), ~3.2GHz
Memory: 6144MB RAM
Available OS Memory: 6108MB RAM
Page File: 2687MB used, 9529MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
---------------
Display Devices
---------------
Card name: Intel(R) G45/G43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Manufacturer: Intel Corporation
Chip type: Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2E22&SUBSYS_04391028&REV_03
Display Memory: 1695 MB
Dedicated Memory: 32 MB
Shared Memory: 1663 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL IN2020M
Monitor Id: DELF029
Native Mode: 1600 x 900(p) (59.978Hz)
Output Type: HD15
Driver Name: igdumd64.dll,igd10umd64.dll
Driver File Version: 8.15.0010.1749 (English)
Driver Version: 8.15.10.1749
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/13/2009 20:41:07, 5437952 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6D62-11CF-4D75-3324A3C2C535}
Vendor ID: 0x8086
Device ID: 0x2E22
SubSys ID: 0x04391028
Revision ID: 0x0003
Driver Strong Name: igdlh.inf:Intel.Mfg.NTamd64...1:iEGL0:8.15.10.1749😛ci\ven_8086&dev_2e22
Rank Of Driver: 00EC2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
-------------
Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10280439&REV_1002
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 22:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 618.5 GB
Total Space: 701.2 GB
File System: NTFS
Model: ST3750528AS ATA Device
Drive: D:
Model: TSSTcorp DVD+-RW TS-H653G ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
--------------
System Devices
--------------
Name: Intel(R) ICH10 Family PCI Express Root Port 3 - 3A44
Device ID: PCI\VEN_8086&DEV_3A44&SUBSYS_04391028&REV_00\3&11583659&0&E2
Driver: n/a
Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35
Device ID: PCI\VEN_8086&DEV_3A35&SUBSYS_04391028&REV_00\3&11583659&0&E9
Driver: n/a
Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_04391028&REV_90\3&11583659&0&F0
Driver: n/a
Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40
Device ID: PCI\VEN_8086&DEV_3A40&SUBSYS_04391028&REV_00\3&11583659&0&E0
Driver: n/a
Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34
Device ID: PCI\VEN_8086&DEV_3A34&SUBSYS_04391028&REV_00\3&11583659&0&E8
Driver: n/a
Name: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_04391028&REV_03\4&CE42100&0&00E2
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3A3E&SUBSYS_04391028&REV_00\3&11583659&0&D8
Driver: n/a
Name: Intel(R) ICH10 Family SMBus Controller - 3A30
Device ID: PCI\VEN_8086&DEV_3A30&SUBSYS_04391028&REV_00\3&11583659&0&FB
Driver: n/a
Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
Device ID: PCI\VEN_8086&DEV_3A3C&SUBSYS_04391028&REV_00\3&11583659&0&D7
Driver: n/a
Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_8086&DEV_3A22&SUBSYS_04391028&REV_00\3&11583659&0&FA
Driver: n/a
Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
Device ID: PCI\VEN_8086&DEV_3A3A&SUBSYS_04391028&REV_00\3&11583659&0&EF
Driver: n/a
Name: Intel(R) ICH10R LPC Interface Controller - 3A16
Device ID: PCI\VEN_8086&DEV_3A16&SUBSYS_04391028&REV_00\3&11583659&0&F8
Driver: n/a
Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38
Device ID: PCI\VEN_8086&DEV_3A38&SUBSYS_04391028&REV_00\3&11583659&0&D1
Driver: n/a
Name: Intel(R) G45/G43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Device ID: PCI\VEN_8086&DEV_2E23&SUBSYS_04391028&REV_03\3&11583659&0&11
Driver: n/a
Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37
Device ID: PCI\VEN_8086&DEV_3A37&SUBSYS_04391028&REV_00\3&11583659&0&D0
Driver: n/a
Name: Intel(R) G45/G43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Device ID: PCI\VEN_8086&DEV_2E22&SUBSYS_04391028&REV_03\3&11583659&0&10
Driver: n/a
Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36
Device ID: PCI\VEN_8086&DEV_3A36&SUBSYS_04391028&REV_00\3&11583659&0&EA
Driver: n/a
Name: Intel(R) 4 Series Chipset Processor to I/O Controller - 2E20
Device ID: PCI\VEN_8086&DEV_2E20&SUBSYS_04391028&REV_03\3&11583659&0&00
Driver: n/a
some of your drivers need updateing
See if this link helps you with updateing the graphic drivers: http://help.ea.com/article/finding-devices-and-updating-drivers
Your chip is below specs though so that might be why you're having issues.
