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phoenixhope316's avatar
phoenixhope316
3 years ago
Solved

Sims 3 Pets disappeared

Had sims 3 with several expansions for years! Sims 3 pets was one of the first ones we got and when it switched over from Origin to EA, all my expansions switched over besides the sims 3 pets. Since ...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi there @phoenixhope316,

    If you're no longer seeing Pets in your game library after moving over to the EA app, it sounds like you're logging into a different EA account than the one you had originally redeemed and registered your Pets expansion to. You'd need to locate the original account that you had Pets registered to and log back into the EA app using those original account login details in order to download and access your expansion again. 

    Here on the forums, we don't have access to your account details to verify if you're logging in correctly, but live support can review your account details with you further and check if you're using the correct login details or not. If you still have your game code for Pets, you can also provide that game code to live support so they can locate which account Pets was registered to. You'll need to reach back out to the live support team to try and locate your older account details- you can contact them by submitting a help request here. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there @phoenixhope316,

If you're no longer seeing Pets in your game library after moving over to the EA app, it sounds like you're logging into a different EA account than the one you had originally redeemed and registered your Pets expansion to. You'd need to locate the original account that you had Pets registered to and log back into the EA app using those original account login details in order to download and access your expansion again. 

Here on the forums, we don't have access to your account details to verify if you're logging in correctly, but live support can review your account details with you further and check if you're using the correct login details or not. If you still have your game code for Pets, you can also provide that game code to live support so they can locate which account Pets was registered to. You'll need to reach back out to the live support team to try and locate your older account details- you can contact them by submitting a help request here. 

  • phoenixhope316's avatar
    phoenixhope316
    3 years ago

    Thank you! My account i have is the only one I’ve ever had so it has to be that one. After weeks of going back and forth with support…who were no help at all…just ended up telling me to go to the retail store i got the game from like 10 years ago and said they couldn’t help. Tried getting help for my sims medieval game and they couldn’t help with that either

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