@Meli_ZG Try moving your entire Sims 3 folder out of Documents\Electronic Arts and onto your desktop. Launch the game, which will create a clean folder with no content. Don't add anything to it yet; just start a new save and see how it plays.
@puzzlezaddict so far the last solution is working, thank you so much for your help 😊
@puzzlezaddict it's me again, i played normaly, I saved and quit, and now when I open the game it's the same problem all over again 😭😭
@Meli_ZG Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also list the packs you have installed.
@puzzlezaddict here is a picture how does it look
