@puzzlezaddict so far the last solution is working, thank you so much for your help 😊
@puzzlezaddict it's me again, i played normaly, I saved and quit, and now when I open the game it's the same problem all over again 😭😭
@Meli_ZG Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also list the packs you have installed.
@puzzlezaddict here is a picture how does it look
@puzzlezaddictI have all expansion packs and stuff packs installed (The sims, world adventures, high end loft stuff, ambition, fast lane stuff, late night, outdoor living stuff, generation, town life stuff, pets, master suite stuff, showtime, katy perry sweet treat stuff, diesel stuff, supernatural, season, 70s 80s 90s stuff, university, island paradise, movie stuff, into the future)
