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1524415's avatar
1524415
Newcomer
3 days ago

sims 3 problem starting up

I just downloaded the sims 3 I bought the game through the EA app and after it downloaded, when I tried to start the game I kept getting a message saying the sims 3 quit unexpectedly, I've tried absolutely everything, I've been trying to fix it for almost 3 hours now and nothing is working

 

1 Reply

  • 1524415​  Did you add any content to the game: mods, custom content, downloads from the Store or Exchange?  If so, please remove or rename the Sims 3 folder in Documents > Electronic Arts and try again.

    If this doesn't help, or you didn't add any content, does this happen when the Sims 3 launcher opens or when you press the Play button?  Do you use a third-party antivirus or some kind of cleaner app?

    Please also list the full specs of your Mac: everything under About This Mac including the operating system and except for the serial number.  And list the free and total storage as well.