Forum Discussion

ReisPuffs01's avatar
ReisPuffs01
4 years ago
Solved

sims 3 redeem codes and lost origin account

I purchased and redeemed all my sims 3 games into my computer. I cannot find or remember the account that was used, i still have the codes but cannot redeem them on a different account of mine. Is th...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @ReisPuffs01  Is the game still installed on this computer?  If so, go into Documents > Electronic Arts > The Sims 3 > Downloads and look for a file labeled [email address].bin.  That's the email associated with the Origin account that owns the game.

    If that doesn't help, you'll need to contact EA customer support.  While you won't be able to transfer your product codes to a new account without knowing the old one, a support rep may be able to help you figure out the details of the old account.  If you have discs, take a photo for each pack showing the disc, its case, and the product code; you can upload these photos when you submit the help request.

    https://help.ea.com/en/contact-us/

    If you prefer, you can instead contact EA Help on Twitter or Facebook.

    By the way, I'm not sure I understand what you're saying in your last sentence, so please clarify if you'd like more help.

spsv22c's avatar
spsv22c
3 years ago

I followed instructions, yet everything was in Japanese. Is there a way to contact the company for my code? 

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@spsv22c  Go here in a private browser window:

https://help.ea.com/en/contact-us/?product=the-sims-3

Make sure the location in the lower-right corner of the window says U.S. or U.K., and that you're signed in with your EA account.  Choose PC > Manage My Account > Find Missing Game, scroll down past the email option, and you should see a live chat option as well.

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