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kjesmer's avatar
kjesmer
Rising Novice
18 hours ago

Sims 3 Says Not All Content Is Installed, EA App Says It Is

Ever since switching to Windows 11, I've had trouble with the Sims 3 game and haven't been able to play. I contacted EA support and they told me to make a forum post.

Basically, even after disabling OneDrive, deleting all folders, and re-installing not just Sims 3 but the EA app itself, when I open Sims 3 not all of my packs are installed.

The EA app says they are installed, but the launcher and game are both missing packs and other purchased content. I am logged in, I have the DLC associated with my account, and the EA app claims they are installed.

I have spent thousands of dollars on this game and would like to have my content available. I hope someone can help me out here.

Screenshots picturing the lack of Island Paradise are attached; there is other content, including other expansion packs, but it is hard to keep track of all of them and I struggle with technology, since I am 64 years old. (My child is helping me solve this issue, but the simpler instructions are, the better. They've been doing all the uninstallation and reinstallation for me.)

missing content

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hey kjesmer​, 

    Thanks for taking the time to explain the situation. 

    If you haven't already, please try clearing the cache in the EA App by following the steps on this page. Doing so may help resolve entitlement sync issues. 

    After you clear the cache, and if the issue still exists, please try the following troubleshooting steps: 

    1. Check the folder where your base game is installed (usually C:\Program Files\EA Games\The Sims 3\) for separate subfolders representing each pack.
    2. Compare the packs listed in the EA app as "Installed" with those in that folder and with the packs listed in the launcher to confirm they were actually installed. If a pack shows as "Installed" in the EA app but doesn't have a corresponding subfolder, it wasn't fully installed. 
    3. If you notice discrepancies between the folder and the EA app's list or between the EA app's list and the launcher's list, uninstall the specific pack, restart the EA app, and reinstall that one pack. Launch the game afterward to see if it appears.
    4. Repeat this process for each impacted pack until you address them all. Please avoid reinstalling everything at once! 

    Let us know how it goes, thanks! 

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