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d4hess2614's avatar
d4hess2614
Rising Newcomer
13 days ago

Sims 3: Serous Error Occurred

I cannot load a saved game or start a new one from the main menu because I keep getting the error message "a serious error has occurred. it is highly recommended you restart the program." I have tur...
crashing
pc
technical issues
karritz's avatar
karritz
Legend
12 days ago

Is this any saved game, or just one particular save?

If it is just one save - do you have third party custom content? Sometimes that can be corrupt and prevent you from opening a save.

 

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,107 PostsLatest Activity: 6 hours ago
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3: Serous Error Occurred","id":"message:12096129","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:202177"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:12096129"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12096129"},"body@stripHtml({\"truncateLength\":200})":" I cannot load a saved game or start a new one from the main menu because I keep getting the error message \"a serious error has occurred. it is highly recommended you restart the program.\" I have tur...","body@stringLength":"313","rawBody":"

I cannot load a saved game or start a new one from the main menu because I keep getting the error message \"a serious error has occurred. it is highly recommended you restart the program.\"

I have turned off OneDrive and Antivirus and chatted EA to no avail.

Can anyone help troubleshoot? Thanks!

","kudosSumWeight":0,"postTime":"2025-04-11T08:41:05.236-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12096129_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":51},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I cannot load a saved game or start a new one from the main menu because I keep getting the error message \"a serious error has occurred. it is highly recommended you restart the program.\"

I have turned off OneDrive and Antivirus and chatted EA to no avail.

Can anyone help troubleshoot? Thanks!

"},"Conversation:conversation:12096129":{"__typename":"Conversation","id":"conversation:12096129","solved":false,"topic":{"__ref":"ForumTopicMessage:message:12096129"},"lastPostingActivityTime":"2025-04-12T15:46:49.954-07:00","lastPostTime":"2025-04-12T15:46:49.954-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:12096129":{"__typename":"ModerationData","id":"moderation_data:12096129","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:12096129_1":{"__typename":"Revision","id":"revision:12096129_1","lastEditTime":"2025-04-11T08:41:05.236-07:00"},"ForumReplyMessage:message:12099441":{"__typename":"ForumReplyMessage","id":"message:12099441","conversation":{"__ref":"Conversation:conversation:12096129"},"author":{"__ref":"User:user:209315"},"revisionNum":1,"uid":12099441,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"subject":"Re: Sims 3: Serous Error Occurred","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12099441"},"parent":{"__ref":"ForumTopicMessage:message:12096129"},"body":"

Is this any saved game, or just one particular save?

If it is just one save - do you have third party custom content? Sometimes that can be corrupt and prevent you from opening a save.

 

","body@stringLength":"210","rawBody":"

Is this any saved game, or just one particular save?

If it is just one save - do you have third party custom content? Sometimes that can be corrupt and prevent you from opening a save.

 

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