sims 3 store content: I "do not own the item"
Recently I have been getting back into the Sims 3 games. I have spent A LOT of resources purchasing the packs and other additional content from the Sims 3 store (https://store.thesims3.com/). We're t...
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I have tried refreshing the browser. I had a few successes by looking at the product pages, but most of my items are still not downloading. I have tried three different browsers now (Chrome, MS Edge, and Firefox).
Many items will not download, including...
Worlds, such as Aurora Skies (gold edition)
CAS Sets, such as Luxury Resort Attire
Build Sets, such as Full Ultra Lounge Set
CAS items, such as Short and Choppy (an AF hair)
Build items, such as Cellar Arch
Lots, such as Olympian Physique
Compilations, such as March 2013 Compilation
@rinandia Please do a couple things together. First, clear Edge's Internet Explorer data, as described at the end of this article:
Next, move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop. This removes, but does not delete, all your user content, including saves and store items. You can restore it later, but for now, just open the launcher to spawn a clean folder and see whether the items will download properly.
I followed these steps. Still having the same issues.
@rinandia Please try downloading the items into a new admin Windows account. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. You'll be able to launch Sims 3 without needing to reinstall it, but your saves and other user content won't be available. That's not an issue though because this is just a test, and if it works, you can move the store content back to your main Windows account and install it through the launcher there.
I have all the custom content files stored locally on a flash drive already. I tried installing some of them one at a time through the launcher but it did not work. I get the following message for each item: "Installation failed: Please make sure your game has the latest Software Updates and try again."
My game is Version 1.69.43.024017. Isn't that the most recent update for PC?
Installing from the store's website is still not working.
Thank you for the help so far! Any other suggestions?
