@Annarata Thank you. Here are some more things to try:
Disable OneDrive if you haven't already.
https://support.office.com/en-us/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0
EDIT: Create yet another new Sims 3 folder, install just one item to it. Check to see if it is installed in game, or in Main Menu if it is a world.
Restart your computer. Check to see if the item is installed or gone.
If it is gone: create yet another folder, install one store item to it.
Toggle the button Run without custom content found in the launcher>Installed Content tab and clearing Internet Explorer's cache, cookies and history: check it, clear IE cache; Go to Main Menu in game; exit game; uncheck the button, then clear IE cache again. Make sure you uncheck preserve favourite website data when clearing IE's cache.
https://kb.wisc.edu/page.php?id=15141
Restart the computer and see if the item is installed/gone.
If it is gone reset IE and see if that makes a difference.
https://www.techsupportall.com/how-to-reset-internet-explorer/
Sorry about the edits.
(Thanks to @puzzlezaddict )
I am having the same issues, were you able to fix it?
@itsjoshy137 Are you playing on a pc or mac? Are you using Origin or the EA app?
Community ManagerHi all,
As this thread is now older, it's been locked to prevent necro-posting.
If you're still having issues with installing or missing Store content, please post in the current open thread here.
.png){kind=link}