I paid for Sims 3 University Life on 15th June but can't find how to download it. It doesn't show up anywhere in Origin or my Sims account, although the money has been taken from my account. I now want to cancel the order and get a refund. How do I do this?
Download the Origin client here: http://origin.com/download
Login and you should find the game in MyGames to download.
If it's not there, you need to contact customer support
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
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