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@jeng_35 I take if your Mac runs Catalina? If so, Sims 3 won't install, let alone run: the game is a 32-bit app, and Catalina is 64-bit only. (The Origin error is a bit misleading.) There's no way around this issue. However, EA has announced a 64-bit version of Sims 3 for macOS, to be released (hopefully) sometime this year. Here's the full announcement:
In the interim, your only options are to play on another computer, install Windows on your Mac (via Bootcamp or Parallels), or install Mojave or earlier onto an external drive or USB and boot into that when you want to play. For the second option, you'd need enough drive space to manage two operating systems: probably 100 GB minimum for Windows and Sims 3, plus however much you'd like to keep free on the Mac side. For the third option, you'd need at least temporary access to a Mac running Mojave or earlier. Let me know if you'd like more information about either one.
If you've only recently bought Sims 3 and don't want to wait for the update or go through the trouble of one of the alternatives, you can request a refund instead.
https://help.ea.com/en-us/help/account/returns-and-cancellations/
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