Sims 3 will not install - only "play" option. [Mac]

Been trying for a week now to install my Sims game onto my computer - been through lots of online help chat's and still nothing. Origin ID: becciboodles Are you opted into the Origin Beta? Yes OS...

technical issues

Anonymous

11 years ago

Approved

Thank you Caspinwall for your suggestions - I'm afraid neither worked. 😕mileysad:

Anonymous

11 years ago

Approved

OK. When you look in Origin, does the base game still have just the "Play" option - you can't restart the download?

Anonymous
11 years ago
Approved
yes ☹️ any ideas?
- Chard918
  11 years ago
  i am having the same exact problem on my Mac!
- Anonymous
  11 years ago
  Approved
  @becciboodles wrote:
  
  yes ☹️ any ideas?
  
  If in Origin it still says "Play" then there is something in Preferences that needs to be reset so that you can try to download again. If you cannot find the setting yourself then you may need to contact EA Customer Services for further help or to reset it for you.