So, the DLC that was merged was the problem. I asked them to remove the affected DLC and re-purchased them. The game is now launching and all the packs are visible in the new EA app too
@SharketteLaw92 The question is, when you press Play in Origin, do you actually see the Sims 3 launcher at any point? It's a separate pop-up that looks like this:
If you do NOT see this pop-up, I suspect that the account merge is the issue here. The two symptoms of a merge issue are that the launcher doesn't even open and there are no related errors in a dxdiag or in the Reliability Monitor.
If you do see the Sims 3 launcher, then there's something else going on. Do you see any errors that happen at the same time as you try to open the game? You may need to check the timestamps in the technical details for each error—I remember that the timestamps on the main Reliability Monitor page used to be inaccurate at times, although I'm not sure whether that's still an issue.
Nope. Doesn't show up at all. On my last computer, the game was running via origin and that was only a year ago and I was using the same ea account then as what I'm using now
@SharketteLaw92 Okay, I think the issue may well be the account merge. The fact that your game used to work fine doesn't mean it will automatically still work now, especially when Origin is still getting updates that can occasionally change how it handles Sims 3 and other older games.
Please contact EA customer support and ask about the status of your base game product key, not only whether it's on your account but whether it's active and valid.
https://help.ea.com/en/contact-us/
If you prefer, you can try EA Help on Twitter or Facebook instead. You may have more luck there, especially during U.S. business hours.
In either case, if you don't get anywhere with support, let me know, and I'll ask someone else to look at this thread.
Just finished talking to an agent. The key is valid and active. He says the game is on my account fully. I'm just wondering if I'd encounter this same problem if I download the EA app instead
Good news. I've Uninstaller origin, reinstalled it plus sims 3, the launcher shows up and now its saying origin is required to play the game although I've launched it directly via origin
@SharketteLaw92 Try launching the game through the EA App, which you can download from here:
https://answers.ea.com/t5/General-Discussion/FAQ-EA-Desktop-Beta/td-p/9090992
The app doesn't have all the features of Origin yet, and you probably couldn't install your packs using it, but some people who have trouble making Origin cooperate have been able to get the game to launch through the app. Your packs should still load even if the app may not list them as owned.
