Sims 3 won't launch
I bought Sims 3 and it won't launch at all. Also the help function and forum sectionn don't work on Origin, I m really unhappy about this! Windows 7 with plenty of oomph!
Forum Discussion
System Information
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Time of this report: 12/13/2013, 22:43:55
Machine name: MYPC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-880GM-USB3
BIOS: Award Modular BIOS v6.00PG
Processor: AMD FX(tm)-4100 Quad-Core Processor (4 CPUs), ~3.6GHz
Memory: 8192MB RAM
Available OS Memory: 8174MB RAM
Page File: 2570MB used, 13774MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
Sorry. Needed to add graphics card:
Card name: NVIDIA GeForce GTX 550 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 550 Ti
Looks fine. Can't tell you if your graphics drivers are up-to-date from what you've posted though.
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Try the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/
Yeah, I've upgraded my drivers so they're up to date!
As the game is brand new and unplayed surely it has the factory settings!
This is for resetting the user files but yes, if you were never even able to play the game, that most likely won't help.
Maybe adding the sims3launcherw.exe file to DEP will help (don't know though): https://help.ea.com/article/dep-settings-for-sims-3-on-vista-and-windows-7
If that doesn't help either, last resort would be reinstalling the game:
Try uninstalling following the instructions here: http://simswiki.info/wiki.php?title=Game_Help:TS3_Uninstall
Make sure everything Sims is gone from your computer, then reinstall.
