@iga2001 Let's try the factory reset - here's a link - factory reset This will tell you if the game is damaged or the user data is causing the trouble.
Yes, I can log in at the launcher. My current version is 1.69.43.024017. I'm not sure what video drivers are, and if they are updated.
Operating System: Windows 10 Home 64-bit (10.0, Build 10586)
Processor: AMD A8-5550M APU with Radeon(tm) HD Graphics (4 CPUs) ~2.1GHz
Memory: 8192MB RAM
Name: AMD Radeon HD 8550G + HD 8670M Dual
Date: 8/6/2015 00:00:00
If you need more information, just tell me and I will send you all of it
@iga2001 Go to control panel - programs and features - turn Windows features on or off - enable .net framework 3.5
@roberta591 This didn't make any changes
@iga2001 Let's try the factory reset - here's a link - factory reset This will tell you if the game is damaged or the user data is causing the trouble.
@roberta591 This did work, but my save won't appear in the game. I dont mind this - I was planning on starting a new game anyways - but I'm curious if that will mean that my new saves that I will make won't work?
I copied my old save to the new folder, and after that didnt work I also copied the items from CurrentGame.sims3 and pasted them into the new one.
Thank you for the help, and sorry for all the trouble you had to go through/
