Check if your graphic card is properly recognized by the game:
http://sims3.crinrict.com/en/2013/06/getting-the-game-to-recognize-your-card.html
Did you update your drivers ?
--------------------------------
This forum is about user helping user, if you want EA to help, you'll need to contact a game advisor
Game advisors can be found through live chat.
- https://help.ea.com/en/contact-us/
- Click on the orange NEXT button
- Select a platform
- Click on the orange NEXT button
- Select a topic and describe your problem in a few words
- Click on the orange NEXT button
- Click Chat Now to chat with a Game Advisor
In Details here: How to contact a Game Advisor using the new EA Help page