Forum Discussion

toasty1310's avatar
12 years ago

sims 3 won't work on origin

my sims 3 has stopped working and it keeps coming up with this message when i try and play it. 'The licence limit for this product has been reached.' i got it on origin and i got the sims 3 starter pack from humble bundle. it also tells me to go to http://support.electronicarts.co.uk for further assistance but that website doesn't work.

if you can help me please reply back

2 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    Since this is a public forum we cannot help you since it would involve accessing your account which we cannot do.  In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago
    https://help.ea.com/article/origin-lifetime-download-limit-error-message how to contact CS They can be found here: https://help.ea.com/contact-us Choose a category, a game and a platform for the contact options to show up. If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later. See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,194 PostsLatest Activity: 20 hours ago