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ReenMccubbin3's avatar
ReenMccubbin3
Rising Newcomer
1 day ago

Sims 3 Worlds Bundle purchased but missing -Need EA Support

Hello, I need help with a Sims 3 Worlds Bundle I purchased through the EA app on October 7, 2026, for 9.99.

My EA order History shows that my order is Completed/Fulfilled, but I have not received a product code, and the worlds are missing from my Sims 3 purchase history.

I have tried contacting EA help multiple times.  I waited an hour each time, but I was removed from the queue.  the contact page now says my issue isn't supported by advisors.

Could a community manager please help me reach the correct EA support team to resolve this purchase issue?

bug

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    Hey ReenMccubbin3​, 

    Sorry to hear that there's been difficulty getting in touch with our live support team. 

    Can you try using this web form to get in touch with support again in an incognito or private browser, with a stable internet connection? If you've been attempting to connect with support multiple times in the last couple of hours, it might be worth waiting a few hours to ensure the system doesn't automatically mislabel your attempts as spam. 

    Let us know if you're able to contact an advisor for support then, thanks! 

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