sims are pitch black, repairing doesn't help
hello! i installed mods for sims 3 recently and couldn't for the life of me figure out which mod was causing black sims after CAS, so i removed all mods and factory reset + repaired my game. i have ...
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@oompypoo Just to clarify, are all sims affected, or only the ones you make in CAS? If you start a new save in a clean folder, are the sims you make in that save, or other sims that already exist, affected too?
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict every sim is affected by it, including in a clean folder. dxdiag has been attached!
@oompypoo A couple of Sims 3 errors in your dxdiag are likely related to the graphics driver. Since you already have the newest one available from Nvidia, you'll need to do a clean uninstall and reinstall. Here's how:
This time, instead of using the newest driver, try the next-newest one, from December 1. It's possible that the current driver has some kind of bug affecting Sims 3, but I haven't seen any reports of problems with the older one. And of course you can always update to the newer one if necessary.
https://www.nvidia.com/en-us/drivers/results/184003/
When installing the driver, run the installer as an admin: right-click on the download and select "Run as administrator." If you install GeForce Experience, do not allow it to optimize your game settings, at least not initially, and don't change any settings in the Nvidia Control Panel either. Restart your computer after installing and before trying to play, and test another new save in another clean folder.
If this doesn't help, please let me know what kind of install this is, as in, disc, Steam, or something else. It doesn't look like an Origin install from the .exe being used.
- @puzzlezaddict sadly this process didn't work for me ☹️ i'm currently using the steam version
@oompypoo Just in case it's really that simple, please make sure that you're working with the Sims 3 folder the game is using. Inside the new folder, you should see a deviceconfig.log file with a timestamp that matches the last time you opened the game. If it doesn't match or isn't there, you have a second folder somewhere on your computer. In fact, just to be thorough, open a File Explorer window, click This PC in the left panel, and enter "deviceconfig" without quotes in the search box. Let me know how many files it finds and where they are. Check OneDrive too, if it's present at all.
Please also post another dxdiag so I can compare it to the first one. And it would be helpful to see a screenshot of the affected sims.
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