Forum Discussion
puzzlezaddict
1 year agoHero+
@Mayaaleah Does this happen when using a simple, short save name with no special characters? That would be the first thing to try.
The next step would be to (temporarily) disable your antivirus, just long enough to launch the game and try to save. If this helps, you'd need to set an exception for TSM.exe and probably another one for EADesktop.exe to be thorough.
If that's not the issue, a quick test is to create a new admin Windows account and play there. Make it local, as in, don't link it with your Microsoft account. The idea here is to see whether the game can write the save data to the fresh Documents folder that comes with the new account. If it can, the problem is in your main account; otherwise, it's elsewhere.