@roberta591 Has yours gone down again mine has luckily I don't really want it but its annoying lol
the sims 3 laucher welcome page is blue and cant log in, also the game stops, this has happened 3 times in the last two days.deleted the worlds and houses i don't play. the game goes slow.
@shazbad56 Clearing the cache for Internet Explorer may resolve the launcher issue. Even if you never use it, the launcher does for some purposes. Be sure to uncheck the box to preserve data for favorites.
clear IE cache: https://kb.wisc.edu/page.php?id=15141
For the game issues, try pulling your entire TS3 game folder out of Documents and onto your desktop. When you launch the game again, a clean folder will spawn with no content. Start a new save in this folder, just to see how it runs. If it's better, you can move a bit of your content into the new folder from the old one and test again. Try one of your existing saves in the new folder; if it runs better, then the old folder had some corruption or old data that was slowing your game down.
If this doesn't help, please start a new topic describing the problems you're seeing in-game. (This thread is for launcher issues, so it's better to separate your question about the game running slowly.) It would help if you listed your computer's specs, or even better, ran a dxdiag; please also list the packs you have installed and in which worlds you're playing.
https://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-PC-Only/m-p/1049584/thread-id/47181
I seem to be having the same issue. I can log in to the website but via the launcher it just pops the same login box up again. My password & e-mail is correct as I've checked, double checked and triple checked. Therefore I can't re-download some store content such as Riverview. (I had to uninstall/reinstall the game recently). I see a lot of solutions involving Internet Explorer, but I don't use that. I use Opera exclusively. I've not even activated it in years.
@jadenk It doesn't matter if you use Internet Explorer or not; the launcher and game will regardless. So please try clearing its cache, and be sure to uncheck the box to preserve data for favorite sites.
