Sims3 Roaring Heights Registration Code/ Download Issue

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fist off those are worlds and sims 3 store DLC items they will not be in your origin my gams tab nor have a desktop or launcher icon the code is 16 digits  you redeem that code on your the sims 3 account then download and install the world from your the sims 3 purchase history you will once the world is downloaded and installed find the world to play in in the main menu + new game you will still play from whatever game you normally play from

1. Go to thesims3.com and log in with your account
2. Go to the general redeem a code page: http://www.thesims3.com/incentive/generalredeem.html
3. Enter the 16-letter code (this is not for 20-letter codes) and click on Submit
4. Go to your purchase history to download the world (make sure your game is updated to the newest version)

if you redeemed the codes in you rorigin account that can make it imvalid/used you need to contact CS if that happened

the log the log can be found in documents/electronicarts/thesims3 and is called Sims3LauncherLogFile.log c/p what it says for someone to look at  although that in most cases can mean your game not be uptodate with patch just hover your mouse over the base game icon to see if it says at the least 1.63 the newest 1.67

and off the top of my head if origin open instead when downloading try this tips from crin (ty crin)

Try the following

1. Start Origin
2. Click Play on Origin to start the launcher
3. Close Origin (completely not just minimize)
4. Click add to game on the exchange or download on Store Stuff.

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281