sims3

@roberta591I've attached the file for you.  All packs were bought from ea at the same time as ts3, I'm not setting up another win7 machine just to play this one game, but I had some old drive laying around, so I set up one just to make sure it was only the forcing me to install the old directx that was the problem.  Windows 10 as covered runs ts3 perfectly when installed via any other means at all, but I can't get my add on packs with steam, etc..  The only issue I have is that Origin does not give me the option to skip the directx installer they send with the download, I've don't all the deleting and reinstalling and different everything, windows 10 just wont use their installer and there seems to be no way to bypass it.

@Orac9   The installer assumes all versions of Windows. Some Windows version need to have DirectX installed while Windows 10 DirectX 12 is included. I believe the installer will (should) bypass the DirectX install when it detects DX12 already installed and proceed to install the game. Do you have the expansion packs activated in Origin. I believe Steam provides activation codes for Origin. You need to get the codes from Steam and activate the packs in your Origin account. After the packs are activated in Origin the next time you start Origin the packs should install. you may have to open each pack and click install (if available). As the Steam install is different then the Origin install you can't mix or match. An install has to be all Origin or all Steam.

@roberta591   Yes all the packs have been added, it doesn't even get to that point, it stops every time at the trying to install directx.  I've even unplugged 4 of my screens and tried running it on just one, still the same DirectX has an internal error message... every time

@roberta591   I only have the packs with origin, I don't have them on stream or I wouldn't have been forced in to any of this, I'd just install and run it with stream

@Orac9   If the expansion packs are in Origin - the base game should be an Origin install. Steam installs are different from Origin installs - you can not mix and match. I have both Steam and Origin clients installed and have no issues. Steam should provide an activation code to activate the base game in Origin. I play my sims games through Origin and my Tombraider games through Steam. There were issues about TS3 between Valve and EA which caused confusion for users. There may be a way to make it work but that is not the intended way. I think not all expansion packs are offered through Steam. To make an Origin pack work with a Steam base game you will need to check the Steam forums.

@roberta591   I know they are different, if they weren't, we wouldn't be having this conversation.  This has nothing to do with steam, I was merely saying that the version I purchased on steam installs and runs perfectly, so it's not a game issue, it's the Origin install process that is the problem by not having the option to bypass the stupid directx part of the install process.

@Orac9 You have a very unusual hardware setup that I am unable to recreate to duplicate the problem. Many gamers have had issues with this game with dual monitors. You have triple monitors connected. You have the Windows 1804 update which in itself is a problem. Many users are not installing the 1804 update and Microsoft has acknowledged problems with update 1804. I don't know what Microsoft is going to do as Microsoft seems to have issues about Windows 10. Looking at the end of your dxdiag there are some update failures. I have found that dealing with update failures sometimes fixes a lot of issues. I think the issue with the installer is the installer is having trouble with the three monitors. The issue with multiple monitors I think is a video driver issue as the game seems to work with some systems and not with others and the issues seems to come and go with game patches and driver updates. IMO if you want this game to play on your system as it is you have to configure your system to one monitor and get the game working then start adding hardware back in. First I recommend correcting the update issues. As you have different resolutions between monitors the installer may be getting confused with what is being reported by Windows. When Steam installs this  game the core game files get installed to a different location then the EA install. The installers should be the same except where to install the core files which is most likely an external data to the installer. If the installers are different then this is a problem between EA and Valve.

@roberta591   I only have the 3 screens at the moment, my system has 6 screens total, a big one in the middle as my main screen, then 2 smaller ones on either side and a general video on above the whole thing that I use for security cameras..   I have removed all bar the big 4k one in the middle and it still does the same things.   I'm not sure what the 1804 update is, but I'm guessing there is some way to uninstall this, I'll have a play and see if I can remove it and maybe that might help?

@Orac9 

Is the problem resolved?

@holger1405no, it's not fixed... I've gone back to one screen, run all updates I could for drivers, windows, etc.. nothing I try seems to work at this point. It's looking like the 1804 update for windows 10 is whats stopping it

@Orac9 

OK, please answer a few questions.

Is still only the Origin version of TS3 installed?

Did you ever installed the Steam version on this new Windows 10 installation?

How is the exact error message if you try to install DirectX 9 by hand?

What is your Origin version number? (Origin menu > Help > About)

Please also load up a new DxDiag.

@holger1405  I've made sure everything is up to date, but there seems to be an 1803 update that refuses to install because I already have 1804 on the system..

Is still only the Origin version of TS3 installed?

Yes, I only installed the steam on as a test to see if it would work, then removed it.

Did you ever installed the Steam version on this new Windows 10 installation?

Yes, but it's not installed now.

How is the exact error message if you try to install DirectX 9 by hand?

I get the same error every time from directX, manually installed or not,

Screen shots for that are in past messages.

What is your Origin version number? (Origin menu > Help > About)

10.5.38.25.027 - 0

Please also load up a new DxDiag.

Attached.

@holger1405   here is a screen shot of the update failure, it gets to 25% every time, then stops, flashes and goes back to 0%

@Orac9 

OK. First things first.

There is no Windows version 1804.

What you have is Build 17134. That is Redstone 4 or version 1803.

There are several Windows update failures in the DxDiag, so the entire problem might be related indeed.

I would suggest that you try to update to Windows version 1809, rather then to try to repair this version. 

(This is normally a save process, still make a backup of all your important data before you start the process described below.)

• Use Microsoft Edge or the Internet Explorer to open this Microsoft website.
• Click on "Update now".
• Let Windows install the new build.
• Start Origin as Administrator. (Right click the Origin shortcut at the Desktop > Run as an Administrator.)
• Try the installation of TS3 again.

Please report any problem.

@holger1405   if there is no 1804, why does it say this??

Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

Wish me luck everyone, updating to 1809 now....... fingers crossed 🙂

@Orac9 

180410-1804 is the date the build was compiled.

April 10, 2018 at 06:04pm.

Fingerscrossed. 😉

@holger1405    I'm pulling my hair out here, update installed perfectly and the whole system is running well... but still haven't get past this directx issue, ARGRRRRGHHHH!!!!

@Orac9 

Couldn't be that easy. 😉

But we should get that working as well.

• Hit Windows key and X.
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
• Inside the PowerShell or CMD, enter (copy and paste) “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
• The system will start validating soon. If it throws an error, please post it here.
• After it reaches 100%, hit Windows key and X again.
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the PowerShell or CMD, enter (copy and paste) “sfc /scannow” without quotes. > ENTER.
• Post the message you receive at the end of the processes here.

Furthermore, post a new DxDiag again. (To see if everything is as it should be after the update.)

@holger1405   Have done everything you said in the exact steps you said, have put the two screen shots together so you can see exactly what came up..  Nothing is fixed, still same issue..

@Orac9 

The last two steps were more about making sure Windows works the way it should.

Please post the new DxDiag for the new Windows build. 

I have added some of my screens back on as it doesn't seem to make any difference, either way here is the current diag for you

@Orac9 

OK, your screens shouldn't make a difference for the Dx install.

Make sure Windows is completely up to date.

• Go here and download the "All in One Runtimes" package. (Guide)
• Run the Installer.
• Uncheck everything except: (Check this components if they are unchecked.)
  .NET Framework 4.6 + Updates
  DirectX 9.0c Extra files
  General runtime files
  Microsoft Visual C++ Runtimes (v2005 - v2015)
• Install.
• Reboot your PC.
• Test the installation running Origin as Administrator.

@holger1405 

Think I have to say this has the better of me, I've attached a screen shot showing everything...  I'm on the latest everything, have done all you said, still getting the same errors, I'm so far beyond stumped at this point..  I just got the Sims 4 and installed that, it's working perfectly, but of course I prefer 3, so I would still love to fix this issue..

@Orac9 

I apologise for the late answer, I was extremely busy at work.

A few questions more:

You are running Origin as an Administrator? (Right click the Origin shortcut > Run as an Administrator)

You deleted all files with the *.cab extension from the ">drive>:\Program Files (x86)\Origin Games\The Sims 3\__Installer\directx\redist" folder and you did also run the "DXSETUP.exe" as an administrator as described above?

You did rebooted your machine afterwards?