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Orac9's avatar
7 years ago
Solved

sims3

I have the Sim3 and a bunch of expansion packs on Origin, I also have Sims3 on Steam, when I install from steam, it works perfect, but I don't have my expansion packs there, so I've been trying to run my Origin version... Everything has downloaded, all the packs, etc.. it sits on the install screen saying it's ready to go, but when it trys to install and gets to the directX section of the install, it says 'DirectX Setup Error: An internal error occurred.'   I don't have any issues with DirectX for anything else at all, all other games working, including the Sims3 when played from any other launcher... it's only when done via origin that I can't install the game... How do I correct this issue otherwise I've just wasted a lot of money of expansion packs

  • @Orac9 

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
      (If some files or folders can't be deleted, reboot and try again.)
    • reboot > Test.

    If that don't works:

    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "sysdm.cpl" (without quotes) into the new window > hit ENTER
    • Open the "Advanced" tab. > click on "Environment Variables"
    • Change the value of "TEMP" and "TMP" to "C:\Temp" (Without the quotes.) > Click OK
    • Reboot > Test.

44 Replies

  • @holger1405   The second part helped... I relocated the temp files, reset, run it and it worked... so then I opened origin and it finally ran the game launcher...... BUT when I clicked play, the screen went black, locked the computer and I was forced to reset...  this is a massive step in the right direction 🙂

  • @holger1405your status level now = LEGEND

    It's not loading and seems to be working...  it took a fair bit to get here but you never gave up and you Sir are a total legend and I can't thank you enough 🙂

  • Orac9's avatar
    Orac9
    7 years ago

    @holger1405   I've like to point out quickly that I have all 5 screens still connected, the main one in the middle that I play on is 4K and I'm running the game in 4K with every setting on full.. it's perfectly smooth and amazing...  I know several people helped out in this thread and I'm very thankful to everyone for all their help.   I want to thank this site too, I can't imagine the amount of people who must run in to problems like mine and without this site and the helpful people offering advice, we would all remain lost.  In short, HUGE THANK YOU EVERYONE !!

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