I have a recurring issue where all my store content gets unistalled suddenly. In the launcher there's a box symbol next to these items whenever this happens. I have read all threads I could find on this and similar issues online and I have tried several times starting over with a new Sims 3 folder and redownloading and reinstalling all items. I have seen some comments saying the issue has been resolved with an EA app update but that's not the case for me. I have it on automatic update and this issue started fairly recent.After reinstalling the items in a fresh Sims 3 folder, the game always works a little while, maybe one or two times I play the game (sometimes more), but suddenly when I launch a new game, the items will have disappeared again. I usually notice it in-game first and then I see they have been uninstalled in the launcher. All my custom content works fine, it is just the Sims3packs that are store items that this happens with.I have also started on completely new save files and the same issue reoccurs anyway. I use the EA app. I have not tried to move back to Origin because I don't know how to do that or if it will work, I used to have other issues with Origin. The game works perfectly except the missing store items but it's not much fun without those and it's a shame having to redo all the lots I have made because of that. I hope someone can help.

65fd9d1b-d0a8-4291-888a-c73ce8608ef5This is what got generated.I am calm down now, and I understand there is a way to fix it by deleting certain files from the Sims 3 directory, but no one should have to resort to such extremities

On last Thursday I played The Sims 3 for several hours. I didn't expect it to be the last time I played the game. Just now, I launched the game. My save crashed. I wondered if it's because I used some save cleaner tool. After several attempts, I realized it was my store content gone as in other saves there were always objects replaced. I checked in this forum. Guides are helpful as always, as well as tiring. When EA changed from Origin to EA App when it was beta or early access last year, I obeyed. My store content was all gone. I emailed. They told me I needed to switch back to Origin. This year they forced us to use EA App. For the game, I obeyed. Again, store content was all gone. Thanks to you I learned that I needed to re-download then reinstall all the purchases I've made throughout the years. I don't even want to count the numbers, lol. I thought it would be the last time I did it. The repeated crashes I just went through and the bland pages in my launcher and the fact that the store is currently unavailable literally wrecked me... (OK I hope it's because the store is unavailable so I lost all the content in my game. Is this too much to ask?)Who would've expected an international game company to program some * codes like this????At this point, I don't know if I need help. Been playing the game for almost 20 years since The Sims 1 and TS3 is definitely my favorite. I'm fine with all the errors in the game, but all these bugs caused by EA are just exhausting. I wish I've never opened the game in my life.

Hiya @Tootles04 @sim3fan13132 @13freyja @breath2death Thanks for letting us know about this, if you could provide an EA Error Report ID in this thread they greatly aid us in determining the root cause of these issues.

I know this is old but any news on this. I've been hoping that we have news on this since people on the sims 3 site has been having issues with this. Myself included. I will be happy to share this thread to them so that they can post on this issue. More people the better. Some have moved to the steam version because of this issue. I will share this thread with them.

@Creeper545548 This is an old issue with several causes, so there's no one fix or way to prevent it. I'm not sure what you're looking for, but if you'd like help with the issue on your own system, let me know whether deleting SigsCache helps and whether the content has actually disappeared, i.e. whether the .ebc files are still intact in DCCache.

Store content uninstalls suddenly | EA Forums

17 Replies

Creeper545548
Seasoned Ace
2 years ago
@puzzlezaddict Got it. Will do if it happens again and I will try what you said.
Creeper545548
Seasoned Ace
2 years ago
@puzzlezaddict Update. I did what you said and content was still missing. It happened again today. Had to create a new sims 3 folder and slowly reinstall everything.
puzzlezaddict
Hero+
2 years ago
@Creeper545548 Were the files intact in DCCache?
Creeper545548
Seasoned Ace
2 years ago
@puzzlezaddict They were intact. Nothing wrong. I did a clean reinstall of all my store content and backed up my clean sims 3 folder to see if it helps if it does happen again.
brookangel
2 years ago
Did you find out how to fix this, it started happening to me yesterday.
Creeper545548
Seasoned Ace
2 years ago
@brookangelMy way was a clean sims 3 folder and reinstall everything. I'm keeping watch of it to see if it happens again. Edit. Put sims 4 instead of 3. Been playing sims 4 a bit so I got mixed up 😉
annespur
9 months ago
@EA_Cade I don't understand why this thread is marked as solved, with you stating that the EA app update fixed the issue almost two years ago, when there's clearly people still experiencing this. I don't even have the words to explain how bad this feels as a consumer, to have content that I purchased (not inexpensively) over 10 years to suddenly be unavailable (in a game-breaking way if you were playing in store worlds, which I was), because of a forced change to a new launcher. I have spent literal days trying to get my game to work, meticulously redownloading store content only for it disappear a few days later. I've tried on a clean Sims 3 folder many times and the issue persists.
This issue is experienced only by users of the EA app. Currently, our only legal option for a true fix is to switch to playing on Steam (requiring buying the game and all expansions again- out of the question for most- and on principle I will not pay EA more money for a problem they created). The loyal, paying players are getting the absolute short end of the stick, while the people who got their game illegally are getting to happily enjoy their game. It's honestly a slap in the face.
Is there any insight you can give us? Is a fix still being worked on? Or should we start requesting refunds for all store items purchased?

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Store content uninstalls suddenly

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