Forum Discussion

Anonymous

12 years ago

Solved

Store content wont install "Install the latest Software Update"

So, after uninstalling then reinstalling my Sims 3 game, I needed to reinstall my Store content . But when I tried to install it I get the following message:

"*Item*: Installation failed: Please make sure your game has the latest Software Updates and try again."

My game is patched to 1.57, I know there is a Store Content update due, too, as I was told when I installed it. But I have refreshed the Game Updates page SEVERAL times yet, there is no updates available..I'm at my last straw now, I need my store content to play my save game in Lunar Lakes... How can I solve this? 😕mileymad:

technical issues

Anonymous
12 years ago
Thank you for your reply. I have found a solution to this, and it seems like I should have done this first, it is dumb I did not. It turned as I had downloaded a 'bad' version from my purchase history and all I had to do was re-download it 😕mileylol: . After re-downloading it a couple of times for each item, it has since worked and installed correctly. Thank you for your reply, though.

14 Replies

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Anonymous
12 years ago
do you re-install it or re-download it????
mysteriousimste
12 years ago
when i download content from the website it doesnt go into my downloads folder in open straight into the launcher. Im guessing my content must be "bad" too. What browser did you use?
Anonymous
12 years ago
Thank you for your reply. I have found a solution to this, and it seems like I should have done this first, it is dumb I did not. It turned as I had downloaded a 'bad' version from my purchase history and all I had to do was re-download it 😕mileylol: . After re-downloading it a couple of times for each item, it has since worked and installed correctly. Thank you for your reply, though.
crinrict
Hero+
12 years ago
You can check if you have the latest store content udpate this way:

Go to this folder: documents\electronicarts\theims3\contentpatch and find a file called contentpatch.package. It should be around 7.78 MB in size.

There's a log which can be found in documents/electronicarts/thesims3 and is called Sims3LauncherLogFile.log

Post the content here