Store purchase history fail

@jenet0301  All your photos are a bit blurry.  In the future, you can take a screenshot by hitting Windows key-shift-S and dragging your cursor over the section of screen you want to capture.  Then if you get a notification in the lower right corner of your screen, you can click on it to open and save the image.  Otherwise, open Paint and crtl-V to paste the image.

For the store issue itself, did you buy the arcade on a different account than the one that owns the base game?  If you try to download store content into a game installed from a different account (even if they're both your accounts), the download can be blocked.  I'm actually not sure what message you'd get, but I do know that store content is encrypted to prevent it from being shared.

Please take a screenshot of your purchase history with the Regency Arcade showing, and another of the error, both in the way I described so they're clear enough to make out all the details.  I will ask if there's something else you should be saying to support, or a different approach that might work better.

And no, you should definitely not have to buy the content again, whether at the regular or sale price.