"LibrarianBabe;c-18218713" wrote:
> @brandonfave said:
> It even says I "do not own" some of the items even though I PAID for them!
I have a couple of worlds that I can get through the old Sims 3 store but appear as not owned on the EA app (Monte Vista and Roaring Heights) . I purchased Dragon Alley and Hidden Springs from EA during their Thanksgiving sale in 2022 but neither actually appears in game.
Yesterday I finally got proper help from EA when I was told they don't work in that app, and they refunded me the cost of those two (I also bought University, Island Paradise and Into the Future during that sale, they work fine.) and they told me that I have to go through a trusted retailer (big name stores like Target, Amazon, Best Buy, etc) and use the code purchased from them in the Sims 3 store for those worlds. Most don't carry them anymore and many seem to be purchasable on the Sims 3 store using Sim points only - and I can't seem to purchase more of those. I'm worrying that Sims 3 will become unplayable or at least I won't have access to any items purchased in the store in the near future. I was so looking forward to using those two worlds after having purchased them at a discount.
If they can't fix this I really hope they give us all steam keys for all the Sims 3 expansions we bought. That way we could at least link up our accounts to steam and download the sims 3 store content to our client after launching it from steam instead of EA app.
If there really is a team that's actually dedicated to fixing this, why is customer service offering refunds and just straight up saying it doesn't work? What's going on?
