The Sims 3 - constantly freezing and crashing
Hey! I thought I´d ask help around here because I´m all out of ideas. So yesterday, I decided to reinstall my entire The Sims 3 collection, which includes eveything except Dragon Valley. After hours...
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@Ronchelina Thanks for providing the dxdiag; it makes things a lot easier.
Your laptop has a good dedicated graphics card, but it's not being used at all: the dxdiag doesn't even list it under Display Devices. That may be because the driver for that card is three years old now; drivers that old are kind of hit or miss. The driver for your integrated chip is the same age, so it's a good idea to update both. Lenovo doesn't have any new drivers for your laptop, but AMD does.
Start with the driver for the integrated chip
Restart your computer, and install the driver for the dedicated card:
Stop if you get an error—just take a screenshot and attach it to a post. Otherwise, restart again and test the game. With (hopefully) the dedicated card in use, Sims 3 should run better, but if it doesn't, let me know and run another dxdiag.
Please also check your in-game fps: bring up the cheats console (ctrl-shift-C) and enter "fps on" without quotes. If the framerates are consistently high or wildly erratic, you'll need to cap them manually. But there's not much point until you know the game is using the correct card. On that note, if you're not sure whether it is, go into Documents\Electronic Arts\The Sims 3, open the file called deviceconfig.log, copy the lines between "Graphics device info" (about 25 lines down) and "Options" (about 40 lines down), and paste them here.
A separate issue with University Life just surfaced, but the GPU issue should be addressed first.
Thanks @puzzlezaddict for help!
I did what you suggested, I updated both driver and the chip and there was no errors. However, the game still doesn´t function. The sim won´t come home from college after dropping out, it stops loading at the very end of the loading screen. I have minimized the game, not using all the packs and am playing in a windowed mode, but still doesn´t work.
I have no idea if I´m using the right card - so here´s the info you asked:
=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 1 CPU: 1 RAM: 4 CPU Speed: 1797 Threading: 3
Adjusted CPU: 1996 RAM: 7127 Adjusted RAM: 6615 Cores: 4
=== Machine info ===
OS version: Windows 8 6.2.9200
OS prod type: 0
OS major ver: 6
OS minor ver: 2
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: AuthenticAMD
Brand: AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G
Family: 15
Model: 0
Cores: 4
HT: 0
x64: 0
Memory: 7127MB
Free memory: 2760MB
User: Tietokone2
Computer: LAPTOP-LULNFLTA
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon R6 Graphics
Name (database): AMD Radeon R6 Graphics [Found: 0, Matched: 0]
Vendor: ATI
Chipset: Vendor: 1002, Device: 9874, Board: 380717aa, Chipset: 00c5
Driver: aticfx32.dll, Version: 26.20.15019.19000, GUID: D7B71EE2-DB34-11CF-223E-AC227EC2D735
Driver version: 19000
Monitor: \\.\DISPLAY12
Texture memory: 32MB <<OVERRIDE>>
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1and:
edgescrolling = 0
winterenabled = 1
videocapturesound = 0
agingstagelengthyoungadult = 21
agingstagelengthdogelder = 0
springlength = 7
terrainquality = 1
enableintrotutorial = 1
hailenabled = 1
voicelevel = 255
edgescrollingwarning = 1
soundfxlevel = 255
agingstagelengthtoddler = 7
edgesmoothing = 0
twelvehourclock = 1
agingstagelengthadult = 21
winterlength = 7
agingstagelengthhorseadult = 0
petautonomylevel = 2
showplacementgrid = 0
agingstagelengthkitten = 0
enabletutorial = 1
agingstagelengthpuppy = 0
falllength = 7
disableautonomyforselectedsim = 0
visualeffects = 3
suppressopportunitydialogswarningproducts = 2097151
ambientlevel = 255
receiveddevgift = 0
lunarcyclelength = 3
nummaxactivelotoptions = 6
enablepets = 1
snowenabled = 1
agingstagelengthdogadult = 0
musiclevel = 255
springenabled = 1
enableaging = 1
audioquality = 1
focusmute = 1
agingstagelengthcatadult = 0
iscelcius = 0
maxactivelots = 1
objecthiding = 1
resolution = 1024 768 60
receiveconnecttns = 1
requireloginbeforeload = 0
simquality = 1
inverthorizontalrotation = 0
autonomylevel = 2
fallenabled = 1
invertverticalrotation = 0
lightingquality = 1
agingstagelengthhorseelder = 0
enabletombresets = 1
videocapturehideui = 1
soundfxmute = 0
enablelunarcycle = 1
enablefairies = 1
rainenabled = 1
videocapturesize = 1
fullscreen = 0
enablevampires = 1
agingstagelengthelder = 17
agingstagelengthfoal = 0
enableinteractiveloading = 1
aspectratio = 0
enablelunarphase = 0
aginginterval = 2
supressopportunitydialogs = 0
agingstagelengthbaby = 3
videocapturequality = 2
enablewitches = 1
videocapturetime = 60
treequality = 1
lastdevice = 0;1002;9874;19000
musicmute = 0
lunarphaselength = 0
agingstagelengthchild = 7
enablememories = 1
advancedrendering = 1
pseudoresolution = 0,0
enableingamestore = 1
audiooutputmode = 1
enablestoryprogression = 1
summerlength = 7
drawdistance = 3
summerenabled = 1
postfilterflags = 0
fogenabled = 1
forcesquarepixels = 1
enablewerewolves = 1
simwhileminimized = 0
enableoptoutceleb = 0
agingstagelengthcatelder = 0
agingstagelengthteen = 14
Oh, and I also added the new dxdiag! Thank you so much taking the time to helo me out with this! I feel so useless not getting this to work.
@Ronchelina You're not useless, your computer isn't cooperating. The second dxdiag still doesn't list your dedicated card at all, which isn't a great sign. (It might be fixable, or the card might not be working anymore.) Hit Windows key-X, select Device Manager, expand Display Adapters, and let me know whether there are one or two entries. I think there will only be one, but check anyway.
- @puzzlezaddict Do we not think the OP here might benefit from freeing up some drive space on what appears to be their only hard drive? I'm seeing 5 GB free, that's not really going to work to service Windows let alone TS3.
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