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mazzlemel's avatar
mazzlemel
13 years ago
Solved

The Sims 3 > Incomplete Installation ("launcher has stopped working", etc) Help Needed (FIVE days and no response? Really?)

Has anyone come up with a new solution to the Sims 3 installation issue yet? Here is what happened to me: 1. Downloaded the Sims 3 from Origin 2. Pressed install 3. Chose my country from the launc...
pc
technical issues
  • mazzlemel's avatar
    mazzlemel
    13 years ago

    I solved the problem myself, actually. It's a simple matter of putting the d3dx9_31.dll file into the sims _Installer folder.

    You can get the file all over the internet. I don't know why this isn't in documentation or standard help yet, they said that they would do it so this issue doesn't happen to others.

mazzlemel's avatar
mazzlemel
13 years ago

I also tried a custom install, thinking that if I put the files in the \Origin Games\Sims 3 folder it would work - same result. It loads the files properly until the point that that shortcut is put on the desktop, and then the load bar does a quick jump to 50% and then 100% - with a corrupted install again.

mazzlemel's avatar
mazzlemel
13 years ago

So, I bought MySims on Origin. It downloaded and installed no problem, as did SimCity 4 which I had owned for a while and had never gotten around to installing.

I am positive it is a problem with the Sims 3 setup files being downloaded, and not a problem with my computer. 
Any confirmation that other people are currently having the same issue?

  • mazzlemel's avatar
    mazzlemel
    13 years ago

    I'm getting not a little disappointed that no one, from EA or just a customer, has offered any suggestions as to what could be happening here or how to fix it.

    • mazzlemel's avatar
      mazzlemel
      13 years ago

      Five days, no response...wow.

      Updated 18 system drivers, recleaned the registry, reinstalled origin...still nothing.

      • mazzlemel's avatar
        mazzlemel
        13 years ago

        I retried all of the above, still nothing.

        Suggestions? Anyone? Please...?

    • Anonymous's avatar
      Anonymous
      13 years ago
      @mazzlemel wrote:

      I'm getting not a little disappointed that no one, from EA or just a customer, has offered any suggestions as to what could be happening here or how to fix it.

      When you want to hear from EA, you go to the place where they are actively involved, which isn't AHQ.  

      Exactly as is pointed out all over AHQ's website, this place is for gamer-to-gamer self-help.  This is not anything official here.  No buying, no selling, no business of any kind, and it's still not much of a place so far.  They don't encourage participation very well.  No matter that they promised perks to those who are helping out, they aren't delivering.  There aren't close to enough volunteers to answer all of the questions.  

      Official Support is HERE:

      https://help.ea.com/

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