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mazzlemel's avatar
mazzlemel
13 years ago
Solved

The Sims 3 > Incomplete Installation ("launcher has stopped working", etc) Help Needed (FIVE days and no response? Really?)

Has anyone come up with a new solution to the Sims 3 installation issue yet? Here is what happened to me: 1. Downloaded the Sims 3 from Origin 2. Pressed install 3. Chose my country from the launc...
pc
technical issues
  • mazzlemel's avatar
    mazzlemel
    13 years ago

    I solved the problem myself, actually. It's a simple matter of putting the d3dx9_31.dll file into the sims _Installer folder.

    You can get the file all over the internet. I don't know why this isn't in documentation or standard help yet, they said that they would do it so this issue doesn't happen to others.

mazzlemel's avatar
mazzlemel
13 years ago

I'm getting not a little disappointed that no one, from EA or just a customer, has offered any suggestions as to what could be happening here or how to fix it.

Anonymous's avatar
Anonymous
13 years ago
@mazzlemel wrote:

I'm getting not a little disappointed that no one, from EA or just a customer, has offered any suggestions as to what could be happening here or how to fix it.

When you want to hear from EA, you go to the place where they are actively involved, which isn't AHQ.  

Exactly as is pointed out all over AHQ's website, this place is for gamer-to-gamer self-help.  This is not anything official here.  No buying, no selling, no business of any kind, and it's still not much of a place so far.  They don't encourage participation very well.  No matter that they promised perks to those who are helping out, they aren't delivering.  There aren't close to enough volunteers to answer all of the questions.  

Official Support is HERE:

https://help.ea.com/

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