I’m using the latest macOS version, but The Sims 3 64 bit does not appear in my EA App library. I have tried multiple times to reach out to Help Center, but the issue still hasn’t been resolved. Since I cannot see it in my profile, I’m unable to download or install the game at all. Has anyone else experienced this issue on Mac? If so, were you able to fix it somehow? Any help would be greatly appreciated.
Community ManagerThanks, here on the forums we can't access your account details to get the 64-bit version added for you, but live support can check your account and get that version manually added.
Please try submitting a brand new help request so they can take another look with you. I'd also recommend attaching this forum conversation when you reach out so the team has additional information to reference on this.
Hello,
Yes, I have already connected with advisors several times over live chat. Unfortunately, despite these attempts, The Sims 3 (64-bit) still does not appear in my EA App library on Mac. When I asked about redeeming a code as a possible solution, I was told that there is no such option available. So at the moment I’m stuck. I cannot see the game in my profile and I also cannot use a code to activate it.
Community ManagerHey there eezgiii
Have you actually been able to connect with an advisor over live chat, or have you not spoken with anyone since submitting your help requests?
