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Anonymous
12 years ago
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The Sims 3 crashes after maxis logo

Hello,

 I am really unsure what the issue is. It was working completely fine until it started acting up when I would alt+tab.  The game would crash when trying to tab back in. Then it got to the point where the game would not load past the maxis intro.  So i reset my bios, reinstalled base game and my expansions and updated everything. Now it is still crashing to desktop with no pop up after the Maxis intro.

OS: Windows 7 Home Premium

Crashes every time after the maxis intro is completed

Can't play, doesn't even show the first loading screen.

Installed are Base Game, Ambitions, Generations, High End lot stuff, Into The Future, and Late Night.

No custom content, and removed all mods before clean install.

I have an Intel I5-2500k and an AMD 7970 w/ latest drivers, and 16GBs of RAM.

It just started happening out of nowhere.

EDIT 1: DxDiag passes. No issues.

EDIT 2: Crash Log Analyzer showed no crashes when first launched.

EDIT 3: Attempted to launch game. Got past all the Intros and then crashed at first loading screen. CLA showed no crashes.

EDIT 4: Attempted to launch game again. Got past all intros and first loading screen. Selected a town, then crashed at town loading screen. CLA showed crash. Report says "Warning: Updates Available..." but launcher says game is up to date.

EDIT 5: Discovered disabling Antivirus software allows the game to run properly.  A security certificate notification popped up the first time I launched the game without the Antivirus software enabled.  Not getting notifications when the software IS enabled and the game crashes.

FINAL EDIT: Added TSW3.exe to Antivirus software exception list. Game runs normally now.

  • I don't know Avast at all.

    can you add exceptions ? Try adding the ts3w.exe to see if that makes a difference.

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