The Sims 3 crashing and freezing
I have recently brough The Sims 3 and I have spent the last four hours trying to fix the crashing issues I am having with it. I will try to provide all the infomation I can to get as much help as I can.
I downloaded it digitally through Origin.
The graphics will glitch on the Sim being created and the options windows will sometimes turn black.
The game will also sometimes freeze completely and will not respond to Alt Tabbing nor Alt F4
The game will sometimes crash fully leaving me with the screen going black and Windows telling me it has crashed and is looking for a problem.
What I've tried
I ran in in a window
I ran it at the lowest graphical options
I ran it with compatability mode Windows XP Service Pack 2, Disabled visual themes and Disabled desktop composistion
I tried the above all at the same time
I added the correct files to the DEP that I was told to
I have tried waiting for the Sim's clothes to fully load before editing them
Required Information
- What is your operating system
Windows 7
- At what point does your game crash ? Any regularities ?
When trying to create a Sim
- How long can you usually play ?
5 mins, never been able to actually create a Sim
- Which EP/SPs do you have installed ?
Not sure what EP or SPs are, this is just The Sims 3 and nothing else with it
- Are you using custom content and mods in your game ?
No
- It's also good to include your DxDiag
Not too sure what you want to see and been as there is a 20,000 character limited, see links below:
I hope all of this is helpful and useful, it would be nice to get a fix for this game as it cannot be returned due to EA's policy of digital copies of their games. So it'd be nice to not have wasted £29.99 on this game.
Thanks for all the details.
If you also have a chip on your motherboard, the game might have troubles recognizing the card itself (which is entirly the fault of the game)
Here's a guide on that: http://www.modthesims.info/showthread.php?t=481768
And here's how to check if it recognizes the card: http://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_game
If you are willing to try a third party tool, there's a tool called crash log analyzer (just google). It isn't a magic tool that helps solve all issues but it can give you some indication in which direction you should look.
