Hello, I purchased The Sims 3 Dragon Valley Gold Edition through the EA app. The purchase is visible on my EA account and I have the product code, but when I try to redeem it on The Sims 3 Store, it says that the code has already been redeemed. Dragon Valley is also not available in my The Sims 3 Store Purchase History or for download. Please help me activate/link the world to my Sims 3 Store account. EA help is not helping at all.
Community ManagerHey RYBAK2K18,
Thanks for taking the time to describe the situation, though I'm afraid we aren't able to make any changes to your account or entitlements here on the forums.
Sometimes, the EA App eats up the code before you can redeem it on the Sims 3 website, which sounds like what might've been the case for you. It'd be best if you connect with our live support team to check your refund eligibility and request a refund, especially since you aren't able to redeem the code and access the world you purchased. Then, please try purchasing Dragon Valley through the Sims 3 website instead.
Let us know if you're able to get in touch with an advisor, thanks!
