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nessatay2223's avatar
nessatay2223
New Ace
2 years ago
Solved

The Sims 3 EA APP Mac User Issue - Sims 3 Store Content will not Download

I have been having issues with the EA App since Mac users had to update to the new app. I cannot download any store content to my Sims 3 Launcher. It keeps popping up with 'There was an error Downloa...
mac
technical issues
the sims 3 store
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @nessatay2223 (and everyone else in this thread)  I've flagged this issue to EA but don't know of anything else to suggest at the moment.  It's clearly not universal, which probably makes the issue more difficult to resolve.  Hopefully there will be some news soon.

chxrizxrd's avatar
chxrizxrd
2 years ago

I use mac and have never had an issue until now with Sims 3. I just switched to the EA app as it was finally released for Mac users. I went to purchase the last 3 worlds I needed to complete the collection. When I opened the launcher I saw that I needed to redownload all my Store content. When I went to do that on the sims 3 launcher is pops up a message saying "There was an error downloading content {0}".

I tried a few forums ideas that were downloading from a different browser (I have now tried safari, chrome, and firefox). I tried downloading all at once and one at a time. I repaired the game, I uninstalled and reinstalled the game, I even moved the Sims 3 folder to my desktop so when I would open the game it would create a blank slate. All these suggestions on previous posts were before switching to the EA app so I'm concerned using the EA app may be the issue.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@chxrizxrd  Please create a new admin account on your Mac, run the EA App Recovery tool (under Help at the top of the screen, with the App in focus), and repair again.  Then try to download one item, using Firefox.  Let me know how it goes.

@FannelLicker  Please try the suggestions in post 2, and if they don't work, try the new admin account as described above.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi all,

    If you're still having troubles with this error after trying the above steps from by @puzzlezaddict, please go ahead and run an EA Error Report following the steps here, and be sure to provide your Report ID in this thread so we can further investigate this issue. 

    Thank you! 

  • FannelLicker's avatar
    FannelLicker
    2 years ago

    @puzzlezaddict thank you so much for your help with this! the first fix didn't not work for me but making a new admin account and downloading using Firefox worked! 

    Thank you again. 

  • chxrizxrd's avatar
    chxrizxrd
    2 years ago
    @puzzlezaddict wrote:

    @chxrizxrd  Please create a new admin account on your Mac, run the EA App Recovery tool (under Help at the top of the screen, with the App in focus), and repair again.  Then try to download one item, using Firefox.  Let me know how it goes.

    @FannelLicker  Please try the suggestions in post 2, and if they don't work, try the new admin account as described above.


    I was instructed to do this by EA support and it did not solve the issue.

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