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nessatay2223's avatar
nessatay2223
New Ace
2 years ago
Solved

The Sims 3 EA APP Mac User Issue - Sims 3 Store Content will not Download

I have been having issues with the EA App since Mac users had to update to the new app. I cannot download any store content to my Sims 3 Launcher. It keeps popping up with 'There was an error Downloa...
mac
technical issues
the sims 3 store
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @nessatay2223 (and everyone else in this thread)  I've flagged this issue to EA but don't know of anything else to suggest at the moment.  It's clearly not universal, which probably makes the issue more difficult to resolve.  Hopefully there will be some news soon.

RebeccaCritchle's avatar
RebeccaCritchle
2 years ago

I've tried all suggestions (new download folder, repair game, uninstall and reinstall) and nothing works. When I try to download things from the Sims 3 Store, it comes up with this error message: There was an error Downloading Content {0}.

I bought stuff packs at the same time, but since they automatically downloaded they went through fine, it is only when I try to download from the Sims 3 website.

I use the EA App on Mac.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@RebeccaCritchley  Please use these guides to reseting Origin and the EA App to clear out all hidden files from either app:

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

https://bluebellflora.com/2024/04/04/ea-app-recovery-for-mac-reset-ea-app-by-clearing-cache-and-other-files-manually/

Neither the regular uninstall process nor the cache clearing tools remove everything.  But they do remove some data, so it's fine if you don't see all the files listed.

Once you've done that, restart your computer, repair Sims 3 again, and then see whether you can install one Store item into a clean user folder.  This is not just about the Downloads folder; please move the entire Sims 3 folder out of Documents > Electronic Arts and onto the desktop.

  • RebeccaCritchle's avatar
    RebeccaCritchle
    2 years ago

    Puzzleaddict - I've tried that too, and that hasn't worked either

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @RebeccaCritchley  Please create a new admin account on your Mac, repair Sims 3 while signed into that account, and try downloading content there.

      • RebeccaCritchle's avatar
        RebeccaCritchle
        12 months ago

        That hasn't worked either

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