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Anonymous's avatar
Anonymous
13 years ago

The Sims 3 Expansion Pack Registration Codes "INVALID"?? PLEASE HELP!

Hi everyone, ive been playing the sims 3 base game for about a month now and i decided that it was time to get a few expansion packs. I decided to buy "Late Night", "Generations" and "Ambitions" as a direct download from the Origin Store. 

Upon downloading and installing each expansion pack, i am now unable to play the sims unless i enter the registration code for either my sims 3 base game or either of the three expansion packs. the following message appears each time i launch the sims 3; 

Enter your Registration Code here 

Please enter the entire Registration Code found either in your confirmation email, your game manual/product packaging, or game card



The problem that i am facing is that no matter how many times i enter any of the correct product codes, i am faced with another message; 

Re-enter and verify your Registration Code 

Please carefully re-enter the entire code found either in your confirmation email, your game manual/product packaging, or game card.
 

no matter how many times i re-enter any of the codes i am just repeatedly faced with this message! 

if i click the "dont continue" button, i am then faced with another message; 

IMPORTANT MESSAGE! 

The registration code is invalid for this product. Find your registration code either in your confirmation email, your game manual/product packaging, or game card.
 


Can anyone help me? am i entering the wrong codes or is there a way around this?  

another thing, two of my expansion packs were obtained using an origin redeem code. i redeemed the codes using the origin desktop launcher, rather than going on the sims 3 website. Does this make a difference?

1 Reply

  • EA_Spectre's avatar
    EA_Spectre
    Icon for Community Admin rankCommunity Admin
    13 years ago

    In this case, please get in contact with an EA Game Advisor. You need to log into the help page with your Origin account and then choose "Product", "Issue Type", and "Platform" to see the contact options. Please choose phone or chat as contact option.

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