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aac85d9cf262b48's avatar
aac85d9cf262b48
2 years ago

The sims 3 expansion packs installed but not showing up in launcher

Years ago I purchased a 9 expansion packs back when the store was called Origin and they all played well. I re-installed the game last week, all 9 EPs are installed in my computer but only 7 of them...
pc
technical issues
DRS_Design's avatar
DRS_Design
New Novice
2 years ago

I did clean TS3 folder, but the problem is I cannot install any of the worlds because I purchased them via EA APP and I have never received any worlds from them.


Expansion pack that wasn't installed is Late Night & Bridgeport world. 

Purchased worlds directly in EA APP: Monte Vista, Hidden Springs & Roaring Heights.

I tried to purchase them again on thesims3.com, however, page wasn't found.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @DRS_Design  Please see this guide for information about registering and installing Store worlds:

    https://answers.ea.com/t5/Store-Issues/Sims-3-Store-world-can-t-register-install/m-p/12619800

    The worlds that are purchased with real money (not SimPoints) can no longer be bought through the Store site.  You should have received codes to register them with the Store.  If that didn't happen, please double-check your inbox, as described, and then contact support if necessary.

    • DRS_Design's avatar
      DRS_Design
      New Novice
      2 years ago
      @puzzlezaddict Thanks! that actually worked!

      Do you know how to add Late Night EP if it's actually installed but not being shown/included?
      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        2 years ago

        @DRS_Design  Expansion packs are a different matter entirely.  You'll need to contact EA customer support and ask about the status of the EP, not just whether it's on your account but whether the product code is active and valid.  An invalid code is the usual reason an EP or SP will install but not show up in the lanucher.

        Codes can be blocked or invalidated for multiple reasons, including when the content is originally stolen from EA; it doesn't matter how many hands it's been through since then or that the end user had no idea the code wasn't legitimate.  Another possible cause is a bad account merge, and there are others.  But in any case, only support can address this issue, whether that means removing a bad code alone or removing it and adding back the DLC.

        I would strongly recommend using live chat rather than email.  If you don't see the option, try this link:

        https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

        Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

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