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Anonymous's avatar
Anonymous
12 years ago
SolvedApproved

The Sims 3 Island Paradise Installation Issues

I recently purchased The Sims 3 Island Paradise (download version) on Amazon. To install it to my computer, I must use Origin. But, whenever I attempt to install it, it gets to about 40% completion then spontaneously restarts at about 14% completion. I've tried reinstalling Origin, disabling and reengaging my firewalls and antivirus programs, and I contacted Customer Support from Origin. It turned out my Sims 3 base game wasn't registered to my Origin account, so we registered it, and finished the call assuming that had been the problem. But, once again the download reached 40% and resumed at 14%. I cancelled the downloaded and restarted, hoping it might work, but it worked for a few minutes then gave me a pop-up saying "the download failed". I am getting frustrated at this point, since I really want to play my game, but nothing is working. Please help!!!

PS: I am running on The Sims 3 version 1.5.4.022001 and I have six other expansions installed.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    It actually randomly worked this morning O.o

    But thank you for the fast and helpful answer anyway!!!

5 Replies

  • Looks like your game is not updated

    Try downloading the patch manually here:

    http://answers.ea.com/t5/The-Sims-3/FAQ-Patch-1-39/td-p/67858/

    There should also be a new beta version of Origin that's supposed to help with the looping

    Try if it works with that.

    - Launch Origin and log in with your account
    - Click Origin in the top left (main menu)
    - Select Application Settings
    - From General tab, scroll down to "Update to the beta version if available" and tick the checkbox
    - Restart Origin

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    It actually randomly worked this morning O.o

    But thank you for the fast and helpful answer anyway!!!

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Great to hear.

    Could you please accept a solution so people know that this is solved and what the solution was.

    Thank you

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    I'm having the same issue. Should I just try over and over again?

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Nevermind, I tried again this morning and it worked. Maybe the solution is try to download it in the morning?