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soprettyinpeach's avatar
soprettyinpeach
13 years ago
Solved

The Sims 3: Late Night

Hello, I've recently purchased Late Night through the Sims website. My download order verification went through and told me to check my origin "my games" tab to find the game there for installation ...
pc
technical issues
  • soprettyinpeach's avatar
    soprettyinpeach
    13 years ago
    They were quick, efficient, friendly, and above helpful! I am so silly but make sure to check your email accounts, all. To anyone else experiencing the same issue, here's what helped me:
     
    You are now ready to chat with Udit.
    UditThanks for contacting EA Help! My name is Udit how may I help you?
    UditI see that you’ve been waiting for some time in the queue. Please accept my apologies for such an unusually prolonged hold time. We are experiencing high chat inflow today.
    youHi there. Thank you for replying so speedily. I'm experiencing issues with Origin and they've directed me to you. I purchased The Sims 3 Late Night a few hours ago via download purchase. I went to my origin "my games" tab and found the game not to be there. Origin suggested I check my EA profile to see if the game transaction processed but I don't see a record of a purchase at all. However, my email received verification and a receipt of purchase. Basically, I would just like to see how I can access the game so I can install it to my computer. 🙂
    UditHello!
    UditSo you did not get the purchased game to download, right?
    youI do not see it at ALL. There's not a link or picture under the tab to click on for downloading. But essentially, yes.
    UditNo worries! I'll do my best to figure it out for you. However before that may I please have your first and last name to update our database?
    youThanks very much! ******
    UditThank you for the information, ******
    UditMay I have your order number please?
    youAbsolutely, it's *********.
    UditThank you
    UditI have checked your order and the game is already there on your account.
    UditYou may download the game from the Origin Client.
    UditPlease download the Origin Client from this link: http://www.origin.com/in/download
    youI already have the Origin Client. Unfortunately, when I sign in, the game isn't there. Should I try signing in again to give it time to refresh?
    UditMay I know with which Email ID you are logged in to Origin?
    youyes, I am under *********
    UditI'm sorry however the game is registered under another account.
    UditMay I know which Email ID you used to make the purchase?
    youyes, I registered the game under **************
    UditYes
    youI've done this in the past with Sims 3 Pets and hadn't experienced this issue so I didn't think it'd be a problem this time around.
    UditThe game is registered under this account.
    UditSo please login to Origin with this Email ID and you will get the game to download.
    youThank you SO MUCH!
    UditThe pleasure is all mine! 🙂
    youNext time I'll have to remember to pay attention to my email server. ; -) Thanks for being such a big help and for being so patient.
    Udit🙂
    UditThank you for contacting EA. Is there anything else I can help you with today?
    youNo thank you, you've done more then enough.
    UditWe are happy to have you in the EA family.
    UditIf we are done with everything then you may feel free to click on "End Chat" button to successfully end this chat session.
    UditHave a great day!
gaa17's avatar
gaa17
13 years ago

If you purchased the Late Night expansion pack it should be available in the "My Games" tab of Origin.

I'm copying/pasting the following "solution" I found on this topic from this link (http://answers.ea.com/t5/Origin/I-bought-a-game-but-it-does-not-show-up-in-Origin/m-p/54908#M951):

If your newly purchased game is not showing up in your games list when you log into your Origin tool, it doesn't mean you haven't purchased the rights to download it. It just means that your order is still processing.

  1. Verify that your payment has successfully processed by going to http://origin.com/ and clicking the Customer Service link at the top of the page.
  2. You should then be directed to the Store Support page where you should be able to click on the "View recent order history and purchase details" link, under the Order Details header.
  3. If you are not logged in already, you will be prompted to do so. Once your payment has processed, your items will be visible here.

NOTE: If you have verified that your purchase has actually gone through and processed, but still aren't able to see your games in Origin, please follow the steps below.

  1. First, try clicking on the Origin menu at the top left of the Origin client. This should activate the drop down menu where you should then select the "Reload My Games" option.
  2. If this does not work, try logging out of Origin, and log back in. This is another way of 'refreshing' the games in your Origin.
  3. Last, but not least, Uninstalling and Reinstalling Origin is the final step you can try doing.

 

  • soprettyinpeach's avatar
    soprettyinpeach
    13 years ago

    Thank you, I've tried doing all of the following but I'm still not accessing the game. I'm thinking my next step would be to contact EA themselves. Is this a common problem that surfaces a lot? This is the first issue I've run into with The Sims in eight years of playing so I'm a little put off right now.

    • gaa17's avatar
      gaa17
      13 years ago

      Yeah I guess so.  I only just started using it with my Mac and haven't had any problems, but I also didn't purchase my games from them so it was a different process altogether.  Apparently a lot of people have this issue.  If that "solution" from the EA customer rep I copied/pasted didn't work, then yeah I have no idea what exactly will.   ☹️  

      Here is a link to contact Origin/EA: https://help.ea.com/contact-us

      Also, here's a post on how to navigate the contact page in case it's confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html (Just so you know there is no longer an email option, only live chat and phone.)

      Hope it works out for you!

      • soprettyinpeach's avatar
        soprettyinpeach
        13 years ago

        Thank you again. My wait time is currently under five minutes so if my rep is helpful enough and it works, I'll paste the response here so others can benefit as well. 🙂

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