@Missnicoleness You're already posting in the thread I moved your previous posts to. Supernatural is a problem for a number of players, as you can see in this other thread:
This one might get merged with that, but I'll leave that up to someone from EA.
You need to install Dragon Valley from the store, not from Origin or the EA App. Here's the download page:
https://store.thesims3.com/dragonvalley.html?categoryId=12642
If you can't download from that page while signed in, check your purchase history (Store > My Store Account > Purchase History). DV should be listed there along with a Download button.
It isn't the downloading error, the pack just doesn't show up at all in the EA app.
Update! It has shown up, but won't download like the rest. I'll keep checking and play with whatever downloaded in the meantime.
I'm the same @Missnicoleness I can see all my purchased packs in the EA app, but when I open the sims 3 launcher I'm missing 4 of the packs.
The four packs I can't see in the launcher are as follows:
Ambitions
University
Diesel Stuff
Movie Stuff
I spoke with a gent from the EA help service earlier today, who assured me that the store team is looking into this matter to fix the issue relating to the problem. Hopefully there will be a fix update soon as he mentioned a lot of people are experiencing the same issues ☹️
@Alexkm95 This issue has nothing to do with the Sims 3 Store, if that's what the EA support rep was suggesting. It's usually caused by a bad product code, which in turn usually comes from buying from an unauthorized third-party seller. Some of these sellers' keys are fine; others can work for weeks or months before EA accounting catches up and blocks the codes.
The only way to find out whether this is your particular issue is to contact EA support (again, sorry) and specifically ask about the status of these packs, not only whether your account owns them but whether the product keys are active and valid. If they're not, then the only thing you can do is have the support rep remove them so you can buy them again.
