The Sims 3 not loading, won't sign in to account

Question

I have a MacBook Air that runs MacOS Monterey 12.7.6 and I use the EA app to launch the Sims 3. I own all the expansion packs, have a couple stuff packs, and extra worlds. A few months ago it worked without a hitch, but now my Sims 3 Game Launcher will not let me sign in to my Sims 3 account. I know you don't have to be signed in to play but sometimes it helped my connection. Now when I go to launch the game, I get through the opening sequence and the loading screen with no problems. When it gets to the main menu, I get stuck on the connecting loading screen and it refuses to load. I've tried reinstalling both the EA app and the Sims 3 but that hasn't worked. I've tried to repair my game and have done app recovery in the EA App. Is there anything else I could try?

puzzlezaddict · Answer

@notemilyd3&nbsp; Please open Keychain Access, in Applications &gt; Utilities, search for sims3 , and delete any entries you find.&nbsp; Then try again to play, without signing in at all, and see whether it works. If it does, you can try signing in at the Main Menu or through the launcher, separately.&nbsp; If you get the same hang while connecting, just delete the same Keychain Access files.

merry_moobs · Answer

I'm having the same issues, did the response work?

puzzlezaddict · Answer

merry_moobs&nbsp; You can always try it, that is if you have a Mac.

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The Sims 3 not loading, won't sign in to account

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