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Anonymous's avatar
Anonymous
12 years ago

The Sims 3 "Re-enter and verify your Registration code"

Everything was fine when I first played The Sims 3 a few years ago. But now when I tried to open  The Sims 3 I get a message saying "Enter your Registration code here. So I type in the code but it gi...
pc
technical issues
crinrict's avatar
crinrict
Hero+
12 years ago

Do you have the disc or download version of the game ? Are you starting the game through Origin or through a shortcut on your desktop ? What's your operating system ?

If you have Origin, do the games properly show up in myGames on the Origin client ?

Anonymous's avatar
Anonymous
12 years ago

I have the disc but I re-installed it using the download version on origin. Im using a shortcut to open it.. I have a Windows 8 computer. And, yes, it shows up in the My Games part in the origin client.

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    What happens if you press play on Origin ?

    • Anonymous's avatar
      Anonymous
      12 years ago

      It takes me to the launcher, then when I press play it shows that error message thing again.

      • crinrict's avatar
        crinrict
        Hero+
        12 years ago

        Contact a Customer Support game advisor so they can take a look at your account to find out what's going on

        Game advisors can be found through live chat.

        1. https://help.ea.com/en/contact-us/ 
        2. Set your language to US at the bottom
        3. Click on Contact a game advisor 
        4. Describe your issue with a few words
        5. Click on Find a Solution
        6. Select Product: ex: The Sims 3 or Origin
        7. Select Issue Type: ex: Billing/Purchasing or Account Management
        8. Select Platform: PC
        9. Click Find solution
        10. Scroll down and click I still need help
        11. Click Chat Now to chat with a Game Advisor

        With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

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