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Anonymous's avatar
Anonymous
10 years ago
SolvedApproved

The Sims 3 store content doesn't show up in game[Mac]

Hi! Store bought content downloads and installs without problem, but is nowhere to be found in the game. When checking the "downloads" while in The Sims 3, it shows "installed in purchase mode." ...
pc
technical issues
Bluebellflora's avatar
Bluebellflora
Hero+
10 years ago

@flam87

Have you deleted just the missingdeps.idx file from the DCCache folder? I've also written an in depth guide on how to install Store content successfully. It may help a bit although it seems like you've tried everything.

This used to be a common problem a couple of years ago due to the massive amount of Store content some users (myself included) have in their games. It's usually down to the Launcher not being able to cope. But it seems to have settled down a bit, especially with the last few patches EA released.

Does any Store content show up?

- I am not affiliated with EA in anyway, shape or form. I'm just a long time Mac user who's been Simming since the beginning -

- The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Hi Bluebellflora

    Thanks for taking the effort to answer! I checked out your guide and have always done it the way you've described in there. So unfortunately something else must be going wrong somewhere...

    I deleted everything in the DCCache and DCBackup folder every time before trying to reinstall, not just the missingdeps.idx.

    I only recently bought those two Store items, because I wanted some new Premium material in the game. As I never got it to show up in the game, I'm not buying anything else until I find a way to fix it.

    But I used to have loads of hair and outfits downloaded from the Exchange, which showed up in the game without a problem. (I did often have hair/outfits in CAS with a Store bought icon. I just never gave it much thought, they always seemed to be there after a patch of the store...)

    After the issue with the Store bought items though, I deleted them all to try "clear the decks" and see if it would make a difference. It didn't.  And now when I reinstall that, it won't show up anymore either! So I'm kind of kicking myself for trying that out =)

    I've read about it being a problem with the Launcher, but there everything seems to run smoothly. You wouldn't think there'd be a problem until you get in the game.

    Either way, thanks already! If you think of something else I can try, don't hesitate to let me know ;o)

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      10 years ago

      @flam87

      Sometimes just deleting the missingdeps.idx and leaving all the other files in the DCCache folder works.

      If you've got loads of stuff from the Exchange it may be the cause of the issue. Did you try a clean game by moving out the whole Sims 4 folder from Documents > Electronic Arts? Definitely worth a go. Load your game like it's brand new then quit and redownload you store stuff so you have a brand new game with only EA content 🙂

      - I am not affiliated with EA in anyway, shape or form. I'm just a long time Mac user who's been Simming since the beginning -

      - The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -

      • Anonymous's avatar
        Anonymous
        10 years ago
        Approved

        Been there, done that ;o) 

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