@WizardJeremyArch Do you by any chance have more than one account? Another reason your store page wouldn't list an EP that your Origin library contains is if there's a lag in adding a new purchase, but that's usually a question of a few hours, or maybe a day.
I suppose it's possible that the EA rep who helped you removed your already registered copy of Supernatural from your account without replacing it. But players redeemed the Limited Edition with a second code; I was under the impression that the pack codes (as opposed to the bonus ones) were all the same. Regardless, it sounds like you'd benefit from having someone at EA's end take a look at your account. There's no way anyone here can see your account details, much less update them.
@WizardJeremyArch You can try a different browser (I've had success with Firefox), or maybe clear your caches. Sometimes when you're setting up a case, you'll get redirected to a help page that EA thinks is useful instead of getting the call or chat options. To avoid this, I try to use at the most obscure category that describes my problem, or else select "other" at least once. I don't know where you are, but setting your location to U.S., if you haven't already, might help as well.
Edit: I just tried it: TS3/PC/missing content/never received content, and it gave me the "select contact option" button, with a chat wait time of nothing.
Nah it sends me to select options, i get the option for calling sometimes and some topics i get the option for email. but come up with live chat.
Should i have the topic in The Sims 3 or The Sims 3 Supernatural?
