@WizardJeremyArch You can try a different browser (I've had success with Firefox), or maybe clear your caches. Sometimes when you're setting up a case, you'll get redirected to a help page that EA thinks is useful instead of getting the call or chat options. To avoid this, I try to use at the most obscure category that describes my problem, or else select "other" at least once. I don't know where you are, but setting your location to U.S., if you haven't already, might help as well.
Edit: I just tried it: TS3/PC/missing content/never received content, and it gave me the "select contact option" button, with a chat wait time of nothing.
Nah it sends me to select options, i get the option for calling sometimes and some topics i get the option for email. but come up with live chat.
Should i have the topic in The Sims 3 or The Sims 3 Supernatural?
@WizardJeremyArch I used the base game icon, but there's no reason you can't go back and change your categories if you're not seeing the options you want. Calling could work too, unless you'd rather not.
@WizardJeremyArch This is weird. Let me see if I can get an answer from someone who knows more than I do. But you definitely should be seeing the chat option if your location is set to US.
