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@mbleier1000 The most pressing issue in your dxdiag is that your C drive is almost totally out of space. 6 GB is barely enough for Windows alone to maneuver. When you add in Sims 3, you could easily see crashes even if everything else is working properly. So please start by clearing up at least 15 GB additional space, for a total of >20.
One of the recommendations in the Steam article is also not helpful and possibly harmful: step 4, about making the game use more RAM. Sims 3 can already use a little less than 4 GB, and since it's a 32-bit app, there's no way to make it use more. If you look at the value in the .ini file described, it's actually 20 GB (count the zeroes), and it refers to the limit of the game's script heap, which should not be changed.
Repairing the game in Origin should revert any changes you've made to that file, but please check afterwards to make sure. Getting your graphics card recognized might be nice, but it's totally unnecessary and won't have any effect on the game crashing, so please DO NOT edit graphicscards.sgr or graphicsrules.sgr yet. Instead, it's better to get the game running stably and come back to that issue later.
Your dxdiag also lists an Origin error and a number of Windows update errors. These could simply be due to the low drive space, but it's worth at least running a couple of basic checks of your Windows system files once you clear more space.
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If any install, restart again when you're done.
If the game still crashes, please move your entire Sims 3 folder out of Documents\Electronic Arts and onto your desktop. When you open the launcher, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can play without crashing.
Please also let me know what kind of in-game framerates you get.
@puzzlezaddict I got the message "Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\Windows\system32>"
- puzzlezaddict4 years agoHero+
@mbleier1000 Please move your entire Sims 3 folder out of Documents\Electronic Arts and onto your desktop, again if you did it before. Launch the game to create a new folder, start a new save in Sunset Valley, and see how it runs. Don't add any content to this folder, and don't change any of the graphics settings except for the in-game resolution: make sure it's set to 1920x1080. You can also reduce the number of high-detail lots if you want, but a setting of 4 or so shouldn't have much of an effect if you're just letting the game run while focused on one or two lots.
If the game still freezes, I'd like to see a new dxdiag.
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