Unable to connect to EA download manager

The sims I have is; Sims 3, Sims Nightlife and Sims High-end loft stuff. I played sims 3 once or twice, then downloaded nightlife and high end on to my laptop. Brought the download version online as I have a netbook and downloaded the games via origin.

Not what I mean.

If you go to your Origin account setting, does it show your thesims3.com identity as connected as it does in the one I posted earlier. Do you have a game specific identity for the sims 3 ?

Also, you play on a net book ? Those are below specs. Might be your issue.

no, the sims website wont allow me to create an account.

right, well why was I able to play it before with no issue until I downloaded the other games

there was no information saying it will not work on netbooks? So how do I claim my money back?

The game has minimum specs and net books are normally below those.

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I can' tell you what your main issue is but I feel I can't help you, so I'm sorry. Maybe someone else can.

so can you give me an email address or something I can ask for my money back? Because I cannot find one only.

online

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html